We are currently seeking meticulous and dedicated individuals to join our housekeeping team as Room Attendants. As a Room Attendant, you will play a crucial role in maintaining the cleanliness and comfort of our guest rooms, contributing to the overall satisfaction of our esteemed guests.
Responsibilities:
- Room Preparation: Prepare guest rooms for arrival by ensuring all amenities, linens, and supplies are stocked and in good condition. Arrange furniture and décor according to established standards.
- Cleaning and Sanitization: Clean and sanitize guest rooms, bathrooms, and common areas thoroughly, paying attention to detail and adhering to hygiene protocols. Replace linens, towels, and toiletries as needed.
- Surface Care: Dust and polish furniture, fixtures, and surfaces to maintain a pristine appearance and minimize dust and allergens. Vacuum carpets and rugs, mop floors, and clean windows to ensure a sparkling finish.
- Maintenance Reporting: Report any maintenance issues, damages, or missing items in guest rooms to the appropriate personnel promptly, ensuring timely resolution and guest satisfaction.
- Lost and Found: Follow established procedures for handling lost and found items, recording and storing items securely until claimed by guests or returned to the appropriate department.
- Guest Interaction: Interact with guests courteously and professionally, responding to inquiries, requests, and feedback promptly and effectively.
- Team Collaboration: Collaborate with other housekeeping staff and departments to ensure efficient workflow, teamwork, and exceptional service delivery.
- Adherence to Standards: Follow all hotel policies, procedures, and safety guidelines to maintain high standards of cleanliness, sanitation, and guest satisfaction.
Requirements:
- Previous experience as a room attendant or in a similar housekeeping role preferred but not required.
- Strong attention to detail and a meticulous approach to cleaning and organizing.
- Physical stamina and the ability to lift, bend, and stand for extended periods.
- Excellent time-management skills and the ability to prioritize tasks effectively.
- Good communication and interpersonal skills, with a customer-centric attitude.
- Flexibility to work varied shifts, including weekends and holidays, as needed.